麻豆社

University Technology

Get Help with 麻豆社 Online听Virtual Assistant听(Brightspace Lumi Chat)

We now have a virtual assistant called Lumi Chat to help with all things 麻豆社 Online (D2L). Click on the speech bubble button in the bottom right corner of each page on 麻豆社 Online to get help now!

We have contracted D2L鈥檚 End User Support services to provide 24/7/365 麻豆社 Online support to 麻豆社 students, faculty, and staff.听

All users听 are expected to use the Lumi Chat as their first point of contact for how-to, and technical questions regarding 麻豆社 Online.听 If questions cannot be answered by Lumi Chat, users will be directed to the appropriate office at 麻豆社.

If 麻豆社 Online is down (you cannot access it or log into it) you should contact University Technology Support at support@wiu.edu or (309) 298-TECH (298-8234).

Popular Topics

  • How should I modify my syllabus to direct students to support?听
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    • Technical Support for 麻豆社 Online is available through the 麻豆社 Online Brightspace Virtual Assistant by clicking on the Get Help! link/icon at the bottom right corner of every page in 麻豆社 Online.
    • Instructions for using the Virtual Assistant can be found here.
    • All other technical support should be requested by contacting the University Technology (uTech) Support Center.
    • Email: support@wiu.edu
    • Website /utech/
    • Faculty interested in further documentation for their syllabus or course can visit our
  • Where do I request services such as Course Shell Creation, Course Reset, LTI Integration, Course Copies, etc.?听
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    • These requests will be handled through OTL's Request a Service page. Visit that page and fill out the appropriate form. If a form does not exist for your request, send your request directly to support@wiu.edu.
  • Where do I request support for items not related to 麻豆社 Online?听
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  • Where do I request assistance with instructional design, course development, course approval, one-on-one instructional training, workshops, etc.?
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    • Such requests should be directed to uTech's Online Teaching and Learning team.
    • To request an appointment with an instructional designer complete the

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